https://cdn.shopify.com/s/files/1/0042/5472/8265/files/PHOTON_EN.pdf?v=1608632059
Help Center
USER MANUALS
QUESTIONS ABOUT SUNSLICE PRODUCTS
GENERAL QUESTIONS
Is my Sunslice device waterproof ?
Generally, all Sunslice products are water-resistant. This means they can be used in rainy conditions during a reasonable time.
None of our products can be legally classified as waterproof (IP67) as we usually not have passed the needed tests to obtain these certificates. Why not ? Because of the expensive budget we prefer allow to R&D to effectively improve water-resistancy of our products. However, our products can be used in rainy conditions if not stipulated differently in its user manual.
Generally speaking :
- Products containing a battery
- Must not be drowned into water. In case this happens and you manage to get back your product, please dry it completely before turning it on or using it again. In case the charger continues working after the drying process, the devices you will charge with the Sunslice charger will not incur damages. The longevity of the Sunslice charger could be affected, though.
- Can be used in rainy conditions, so do not worry if your device is hanging on your backpack for a while when hiking in the rain. Please consider drying the product afterwards to preserve its longevity.
- Products without battery
- Do not fear water conditions. Please consider drying the products afterwards to preserve their longevity.
My device takes more time than expected to be charged up entirely
In case your device takes more time to be charged up 100% by a Sunslice charger, this can either be due to a defaulting charger or because of inherent technical specifications of your device.
A smartphone with a larger battery, for example, will take longer to be charged, than a smartphone with a small battery. With time, smartphones integrate larger and larger batteries, which causes longer charging times for recent smartphones.
We constantly try, through enhanced R&D, to make our products evolve with the electronic developments on the market.
The capacity of the Sunslice device is lower than expected
The quantitative features claimed by Sunslice about its products use standard devices (smartphones, cameras, tablets, ...) for comparison, like most of the actors in the charging industry do.
Be aware that some (more recent) devices can differ slightly or more significantly from the comparison devices. For example, iPhones will have other specifications than Android devices, according to their integrated battery, the energy consumption when using the phone, the charging speed, etc. Different models within the same brand will also differ on this specifications.
This table gives an idea of the amount of phone charges that can be obtained for a 4'000 mAh (e.g. the Photon) powerbank, depending on the phone model.
Be aware that some recent smartphone will not be able to be charged up 100% by the Photon as they have a very high internal battery capacity.
A scratch has appeared on my solar panel, does it affect the solar charging speed ?
If a scratch appears on you solar panel, do not worry. Most of the scratches do not affect the solar charging speed.
In case you notice a drastic change in the solar performances, you can contact us at service@sunslice-solar.com .
There is no cable included in the box. Is this normal ?
It depends.
We avoid providing useless cables as this contributes to electronic waste. So if it is not explicitely mentioned a cable is included when placing the order or on the product page, no cable will be added to your order.
In case you buy a specific cable on our website, we of course will add it to your order.
My smartphone does not recognize the Sunslice charger.
In case your smartphone indicates it does not recognize the Sunslice charger, please try with another cable. This can happen to a few smartphone models.
PHOTON
How to use my Photon ?
Please read the USER MANUAL of the Photon carefully. A detailed explanation is given on how to use the Photon.
You can find it above in the USER MANUAL section.
My Photon doesn't seem to work. What should I do?
If you're experiencing trouble using your Photon to charge your phone, please follow the following instructions:
Connect your device to the Photon. If your device does not start charging automatically, please press the POWER button on the edge of the Photon.
First make sure the battery has some charge. Start by pressing the POWER button once on the side of the battery to see if some blue lights turn on.
If the battery doesn't turn on, try plugging it into a USB charger using the USB-C input, and check if the battery turns on. If you see little blue lights at some point, the battery works fine. If not, it could be an issue with your Sunslice cable. Please try with another USB-C cable (or make sure your Sunslice cable works well) before proceeding to the next step.
If despite these steps no lights appear at all, then please contact us at service@sunslice-solar.com and make sure notifying us you read carefully the FAQ before contacting us. We will help you further.
2. Cable position
Make sure the cable is inserted correctly in the USB port. It can happen that the USB port is more centered than it should be. The cable must be placed in the lower part of the receptacle, as shown in the picture below. The cable's metallic data pins should face upwards. Please look at the drawings carefully and replicate this with your Photon.
3. For iPhone users
Check that the cable is inserted correctly in your phone. If you have an iPhone, please note that the cable only works one way around. It is nessessary as the other side of the cable charges micro-USB inputs. You may need to turn your phone over for it to charge.
4. Check if it works with a different cable
If you have tried using the Sunslice cable both ways following all the instructions above, please try using a different charging cable. If the phone now charges with your cable, it means your Sunslice cable is defaulting. If it still does not work, your device is defaulting and will be changed. Please contact us at service©sunslice-solar.com
Where can I find the user manual?
You can find the user manuals for each of our products above .
How can I attach the Photon to my backpack?
The Photon has a little loop to secure the Sunslice cable on its side and avoid losing it. This loop has been specifically reinforced to serve as an attachement point for a backpack. You can easily slip a carabiner or a rope to fix it on your backpack or to other places.
A second loop has been added at the other side of the Photon that can be used as a second attachment point to stabilize the Photon.
We also offer magnetized carabiners on the webshop, which will be attracted to the Photon's magnet, but can also be used to hang it from a metallic surface (to leave it hanging in the sun at a festival for example). The magnetized carabiners can also attract to the middle panel of the Photon, to provide a second, stabilizing anchor point if needed.
What kind of devices can it charge?
The Photon is equipped with a standard USB output. That means that, essentially, if your device can be charged using a USB cable, it will work with the Photon.
We provide a complementary 3-in-1 cable that can charge any device with a USB-C, Lightning and Micro-USB port (Max 5V).
If you have any other type of port, you will have to use your own cable (Mini-USB, iPod, Nokia 3.5 etc.). Be aware that the Photon is limited to a 5V voltage.
In case you're not sure, send us a picture of your device and the charging ports, and we will get back to you as soon as possible !
How can I get the optimal charge experience?
Optimal solar charge experience can be obtained by :
- opening the Photon completely towards the sun
- no shading on any of the solar cells
- tilting the Photon perpendicularly to the sun
- static conditions. Hanging the Photon on your backpack whilst hiking is a handy charging solution but will reduce the charging speed as the Photon will move and the solar exposure will fluctuate a lot.
- perfect sun conditions (summer time, no clouds, +-15°C)
- not placing the Photon behind a window (this can reduce the solar charging speed up to 90%)
- allowing ventilation around the product in order to keep the temperature low (high temperatures affect the efficiency of the solar cells)
How long will it take to charge my Phone?
When charging the Photon in the Sun :
The time required to accumulate a phone equivalent charge in the Photon's battery may vary depending on the phone to be charged. Here are a few examples.
Please note that the charging speed of the Photon in the sun can vary greatly with charging conditions. The above charging times are given for optimal tilt and at an ambient temperature of 25°C.
In the case of excessive heat, one or more shaded cells, movement, positioning behind glass, ... these performances can be greatly reduced. Please refer to FAQ question "How can I get the optimal charge experience ?"
When charging your device with the Photon (if the Photon is pre-charged) :
The charging time needed to charge your device with the Photon (if the Photon is already 100% pre-charged) will also vary according to your device. One can assume an approximate 1h30 / 2'000 mAh charging speed.
My Photon does not charge completely / charges slowly in the sun
The Photon has 5 charging indicator LEDs as depicted below.
Please be aware that the first 4 BLUE LED lights (on the left) indicate the charge status of the Photon's integrated powerbank. The fifth GREEN LED light (on the right) indicates that the Photon is charging in the sun.
When the 4 blue LED lights are on, it means the Photon is 100% charged.
To summarise (approximate figures) :
- 0 LED : 0%
- 1 LED : 1%-29%
- 2 LED : 30% - 69%
- 3 LED : 70%-99%
- 4 LED : 100%
The fourth LED light can take more time to light on as the charging speed slows down at the end of the charging cycle. Please consider this when charging in the sun as the fourth LED light can take a long time before going on.
Is the leather attachment loop strong enough ?
Yes,
you do not have to worry about the strength of the leather attachment loop of the Photon. We have tested it and it withstands a 9kg traction without breaking. Click here to watch the test.
I lost a part of my Universal 3-in-1 cable. How to get a new one ?
We are sorry for that. It occurs sometimes that one looses the part of the Photon's 3-in-1 universal cable.
You can still use your Photon with any other USB cable. In case you want to re-order a cable, you can order directly on our website by clicking here .
I cannot charge my iPad.
The universal 3-in-1 cable, included with the Photon, cannot charge all iPads®. By iPad®, one means the tablets from the Apple® brand.
In case this happens to your iPad®, please try with your usual cable.
My Photon presents a distortion (swelling, puncture, crack in the battery). What should I do ?
In case your Photon presents a distortion (swelling, puncture, crack in the battery), please isolate it from other ingnitable products and contact us at service@sunslice-solar.com .
We will explain you how to get rid of it safely and ecologically.
FUSION SOLAR PANELS
How to use my Fusion solar panel ?
Please read the USER MANUAL of your Fusion carefully. A detailed explanation is given on how to use the different Fusion models.
You can find them above in the USER MANUAL section.
GRAVITY 45
How to use the Gravity 45 ?
Please read the USER MANUAL of the Gravity 45 carefully. A detailed explanation is given on how to use the Gravity 45.
You can find it above in the USER MANUAL section.
Can I charge my laptop with the Gravity 45 ?
It depends.
The Gravity 45 only charges laptops with a USB-C power supply port .
If your laptop contains one, the Gravity 45 should charge your laptop. If not, it won't charge your laptop.
Please make sure the USB-C port of your laptop is the power supply port (the port you use to charge your laptop, not the port used for data transfer). See image below :
The Gravity 100, combined with an adaptor set will charge any laptop. You can find the Gravity 100 product page here .
GRAVITY 100
How to use my Gravity 100 ?
Please read the USER MANUAL of the Gravity 100 carefully. A detailed explanation is given on how to use the Gravity 100.
You can find it above in the USER MANUAL section.
How can I charge my laptop if it does not integrate a USB-C power supply port ?
You can order the Gravity 100 with an adaptor set. This adaptor set will allow a universal compatibility with all laptops.
The adaptor set is available on the Gravity 100 product page (dropdown menu).
GRAVITY 144
How to charge my Gravity 144 ?
Please read the USER MANUAL of the Gravity 144 carefully. A detailed explanation is given on how to use the Gravity.
You can find it above in the USER MANUAL section.
https://cdn.shopify.com/s/files/1/0042/5472/8265/files/GRAVITY144_EN.pdf?v=1628269884
GRAVITY 432
How to use my Gravity 432 ?
Please read the USER MANUAL of the Gravity 432 carefully. A detailed explanation is given on how to use the Gravity.
You can find it above in the USER MANUAL section.
https://cdn.shopify.com/s/files/1/0042/5472/8265/files/GRAVITY432_EN.pdf?v=1628269884
GRAVITY 756
How to use my Gravity 756 ?
Please read the USER MANUAL of the Gravity 756 carefully. A detailed explanation is given on how to use the Gravity.
You can find it above in the USER MANUAL section.
https://cdn.shopify.com/s/files/1/0042/5472/8265/files/GRAVITY756_EN.pdf?v=1628269884
ZENITH
How to charge my Zenith ?
Please read the user manual of the Zenith carefully. A detailed explanation is given on how to use the Zenith solar backpack.
You can find it above in the USER MANUAL section.
CYCLOTRON
How to use my Cyclotron ?
Please read the USER MANUAL of the Cyclotron carefully. A detailed explanation is given on how to use the Cyclotron.
You can find it above in the USER MANUAL section.
Wireless Charging
The Cyclotron allows wireless charging. How to use it ?
- First, place your phone on the Cyclotron, into the brackets.
- Push the POWER button to activate the wireless charging function.
- Your phone will start charging wirelessly.
In case it does not work , please check the following aspects :
- Be sure your phone allows wireless charging. Please refer to its user manual.
If your phone allows wireless charging :
- If your phone has a protective case, remove it and try again.
- If a metal plate is stuck to the back of your phone, remove it and try again.
- If the blue LED lights still do not turn on, please ensure you have pushed the POWER button on the right side of the Cyclotron.
What are the maximum dimensions for my smartphone ?
The Cyclotron allows smartphones with dimensions :
Width : 65 to 105 mm
Length : no limit
Thickness : 1 to 12 mm
HADRON
How to use my Hadron ?
Please read the USER MANUAL of the Hadron carefully. A detailed explanation is given on how to use the Hadron.
You can find it above in the USER MANUAL section.
Can I use the Hadron with non - EU plugs (US, CH, GB)
The Hadron automatically includes an EU plug . In case you need a US, CH or GB plug, please reach out to us at service@sunslice-solar.com .
In any case, the Hadron can be charged via its USB-C input with a standard USB-C cable.
SHIPPING
Destinations and delays
Which countries do you ship to?
We can ship worldwide thanks to BPOST, our trusted distribution partner.
Please note that different areas are subject to different shipping tarifs and that import taxes may apply.
Afghanistan, Åland Islands, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Ascension, Asia/Middle East, Asia/Middle East/North Africa, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Saint Eustatius and Saba, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Canary Islands, Cape Verde, Cayman Islands, Central African Republic, Ceuta, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Congo. The Democratic Republic of the, Cook Islands, Costa rica, Croatia, Cuba, Curaçao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, European Union, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Great Britain, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Holy See (Vatican City State), Honduras, Hong-kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Ivory Coast, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Korea (North), Korea (South), Kosovo, Kuwait, Kyrgyzstan, Lao. People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Liechtenstein, Lithuania, Livigno, Luxembourg, Macao, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Melilla, Mexico, Micronesia. Federated States of, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Non European Union, Norfolk Island, North Africa, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestinian Territory. occupied, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Rest Of Africa, Rest of Europe, Rest of the world, Reunion, Romania, Russia, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwich Islands, Spain, Sri lanka, Sudan, Sudan (South), Suriname, Svalbard and Jan Mayen, Swaziland, Sweden, Switzerland, Syrian Arab Republic, Taiwan. Province of China, Tajikistan, Tanzania. United Republic OF, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United States, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Viet nam, Virgin Islands. British, Virgin Islands. U.S., Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe
What are the shipping delays?
We do our best to ship you your orders as fast as possible!
For deliveries to Belgium, it usually takes between 24 and 72 hours.
For other European countries, delays vary between 3 to 7 days depending on the speed of the local services.
To the USA, delays usually take between 4 to 7 days.
Please note delays due to postal services can occur and are out of our control despite our best efforts!
During peak season (end of year especially), delays may be longer due to high volumes handling by our logistics partners and transporters.
To offer our customers the most advantageous shipping rates, we are mainly using BPost International mailing service. For express shipping or "exact deadline shipping" , please select "UPS express delivery" or "accelerated shipping" in the checkout settings.
Who is your transport partner?
We work with BPost and with UPS to provide reliable and quick shipping.
my order still has not arrived, what should I do ?
We are very sorry for the delay.
Please consider waiting 2-3 days before worrying. We usually ship out within 24h after receiving an order, but sometimes some additional time can be needed.
Please first check the tracking link that is included in the confirmation email you should have received when we shipped out your order. It also could be in another email, sent by us or by our transporter or logistic partner.
Please check your spams in case you cannot find any email with tracking link.
In case your order tracking link indicates that the shipment has not moved from a stage to another since more that 10 business days, please contact us at service@sunslice-solar.com .
BILLING AND INVOICES
BILLING AND INVOICES
I need an invoice for my order. Where can I find it ?
You should have received a link to your online invoice in your order confirmation email.
If you cannot find the confirmation email :
- check your spam folder
- be sure which email you used when checking out on our website
I am a Belgian company. How can I get an invoice with my company VAT number ?
Please, write your VAT Number after your company name (in the same field), separated by a "-" .
For example :
Name company : "Sunslice SRL - BE0680474695"
I am a NOT Belgian company and need an invoice with my company VAT number.
Please contact us at : sales@sunslice-solar.com
with following information :
- Your order (products, color)
- Company details (company name + person of contact , VAT number, address)
- Normal or express shipping
We will send you an invoice by email. Your order can be paid on receipt of the invoice.
I am a NON-EU citizen. Will I need to pay additional taxes at the reception of my order ?
Indeed, this can happen.
Usually, two kind of taxes can be requested on receipt :
- VAT
- Import duties
Before placing your order, please contact us at sales@sunslice-solar.com before proceeding to your order with following information :
- Your order (products, color)
- Company details (company name + person of contact , VAT number, address)
- Normal or express shipping
We will send you a Belgian VAT-exempt invoice.
Please note VAT (with the rate of your own country) and import duties will still be requested at the reception of your order.
What are the different payment methods available on the Sunslice website ?
Our website allows :
- Credit card payments (VISA / MASTERCARD)
- Bancontact
- Paypal . Can we kindly ask to first consider the two options above before proceeding to Paypal payment. Indeed, a very high transaction fee is charged to us for Paypal payments... Thank you very much !
For bank transaction, please contact us at sales@sunslice-solar.com before proceeding to your order with following information :
- Your order (products, color)
- Company details (company name + person of contact , VAT number, address)
- Normal or express shipping
We will send you an invoice by email. Your order can be paid on receipt of the invoice.
Didn’t find what you were looking for? Contact us.
Contact