Generally, all Sunslice products are water-resistant. This means they can be used in rainy conditions during a reasonable time.
None of our products can be legally classified as waterproof (IP67) as we usually not have passed the needed tests to obtain these certificates. Why not ? Because of the expensive budget we prefer allow to R&D to effectively improve water-resistancy of our products. However, our products can be used in rainy conditions if not stipulated differently in its user manual.
Generally speaking :
- Products containing a battery
Must not be drowned into water. In case this happens and you manage to get back your product, please dry it completely before turning it on or using it again. In case the charger continues working after the drying process, the devices you will charge with the Sunslice charger will not incur damages. The longevity of the Sunslice charger could be affected, though.
Can be used in rainy conditions, so do not worry if your device is hanging on your backpack for a while when hiking in the rain. Please consider drying the product afterwards to preserve its longevity.
- Products without battery
Do not fear water conditions. Please consider drying the products afterwards to preserve their longevity.
In case your device takes more time to be charged up 100% by a Sunslice charger, this can either be due to a defaulting charger or because of inherent technical specifications of your device.
A smartphone with a larger battery, for example, will take longer to be charged, than a smartphone with a small battery. With time, smartphones integrate larger and larger batteries, which causes longer charging times for recent smartphones.
We constantly try, through enhanced R&D, to make our products evolve with the electronic developments on the market.
The quantitative features claimed by Sunslice about its products use standard devices (smartphones, cameras, tablets, ...) for comparison, like most of the actors in the charging industry do.
Be aware that some (more recent) devices can differ slightly or more significantly from the comparison devices. For example, iPhones will have other specifications than Android devices, according to their integrated battery, the energy consumption when using the phone, the charging speed, etc. Different models within the same brand will also differ on this specifications.
This table gives an idea of the amount of phone charges that can be obtained for a 4'000 mAh (e.g. the Photon) powerbank, depending on the phone model.
Be aware that some recent smartphone will not be able to be charged up 100% by the Photon as they have a very high internal battery capacity.
We avoid providing useless cables as this contributes to electronic waste. So if it is not explicitely mentioned a cable is included when placing the order or on the product page, no cable will be added to your order.
In case you buy a specific cable on our website, we of course will add it to your order.
If you're experiencing trouble using your Photon to charge your phone, please follow the following instructions:
0. Press the POWER button
Connect your device to the Photon. If your device does not start charging automatically, please press the POWER button on the edge of the Photon.
1. Check if the battery works
First make sure the battery has some charge. Start by pressing the POWER button once on the side of the battery to see if some blue lights turn on.
If the battery doesn't turn on, try plugging it into a USB charger using the USB-C input, and check if the battery turns on. If you see little blue lights at some point, the battery works fine. If not, it could be an issue with your Sunslice cable. Please try with another USB-C cable (or make sure your Sunslice cable works well) before proceeding to the next step.
If despite these steps no lights appear at all, then please contact us at email@example.com and make sure notifying us you read carefully the FAQ before contacting us. We will help you further.
2. Cable position
Make sure the cable is inserted correctly in the USB port. It can happen that the USB port is more centered than it should be. The cable must be placed in the lower part of the receptacle, as shown in the picture below. The cable's metallic data pins should face upwards. Please look at the drawings carefully and replicate this with your Photon.
3. For iPhone users
Check that the cable is inserted correctly in your phone. If you have an iPhone, please note that the cable only works one way around. It is nessessary as the other side of the cable charges micro-USB inputs. You may need to turn your phone over for it to charge.
The Photon has a little loop to secure the Sunslice cable on its side and avoid losing it. This loop has been specifically reinforced to serve as an attachement point for a backpack. You can easily slip a carabiner or a rope to fix it on your backpack or to other places.
A second loop has been added at the other side of the Photon that can be used as a second attachment point to stabilize the Photon.
We also offer magnetized carabiners on the webshop, which will be attracted to the Photon's magnet, but can also be used to hang it from a metallic surface (to leave it hanging in the sun at a festival for example). The magnetized carabiners can also attract to the middle panel of the Photon, to provide a second, stabilizing anchor point if needed.
Optimal solar charge experience can be obtained by :
- opening the Photon completely towards the sun
- no shading on any of the solar cells
- tilting the Photon perpendicularly to the sun
- static conditions. Hanging the Photon on your backpack whilst hiking is a handy charging solution but will reduce the charging speed as the Photon will move and the solar exposure will fluctuate a lot.
- perfect sun conditions (summer time, no clouds, +-15°C)
- not placing the Photon behind a window (this can reduce the solar charging speed up to 90%)
- allowing ventilation around the product in order to keep the temperature low (high temperatures affect the efficiency of the solar cells)
The time required to accumulate a phone
equivalent charge in the Photon's battery may
vary depending on the phone to be charged.
Here are a few examples.
Please note that the charging speed of the Photon in the sun
can vary greatly with charging conditions. The above charging
times are given for optimal tilt and at an ambient temperature
In the case of excessive heat, one or more shaded cells, movement, positioning behind glass, ... these performances can be
greatly reduced. Please refer to FAQ question "How can I get the optimal charge experience ?"
When charging your device with the Photon (if the Photon is pre-charged) :
The charging time needed to charge your device with the Photon (if the Photon is already 100% pre-charged) will also vary according to your device. One can assume an approximate 1h30 / 2'000 mAh charging speed.
The Photon has 5 charging indicator LEDs as depicted below.
Please be aware that the first 4 BLUE LED lights (on the left) indicate the charge status of the Photon's integrated powerbank. The fifth GREEN LED light (on the right) indicates that the Photon is charging in the sun.
When the 4 blue LED lights are on, it means the Photon is 100% charged.
To summarise (approximate figures) :
0 LED : 0%
1 LED : 1%-29%
2 LED : 30% - 69%
3 LED : 70%-99%
4 LED : 100%
The fourth LED light can take more time to light on as the charging speed slows down at the end of the charging cycle. Please consider this when charging in the sun as the fourth LED light can take a long time before going on.
The Gravity 45 only charges laptops with a USB-C power supply port .
If your laptop contains one, the Gravity 45 should charge your laptop. If not, it won't charge your laptop. Please make sure the USB-C port of your laptop is the power supply port (the port you use to charge your laptop, not the port used for data transfer). See image below :
The Gravity 100, combined with an adaptor set will charge any laptop. You can find the Gravity 100 product page here .
We can ship worldwide thanks to BPOST, our trusted distribution partner.
Please note that different areas are subject to different shipping tarifs and that import taxes may apply.
Afghanistan, Åland Islands, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Ascension, Asia/Middle East, Asia/Middle East/North Africa, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Saint Eustatius and Saba, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Canary Islands, Cape Verde, Cayman Islands, Central African Republic, Ceuta, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Congo. The Democratic Republic of the, Cook Islands, Costa rica, Croatia, Cuba, Curaçao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, European Union, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Great Britain, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Holy See (Vatican City State), Honduras, Hong-kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Ivory Coast, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Korea (North), Korea (South), Kosovo, Kuwait, Kyrgyzstan, Lao. People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Liechtenstein, Lithuania, Livigno, Luxembourg, Macao, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Melilla, Mexico, Micronesia. Federated States of, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Non European Union, Norfolk Island, North Africa, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestinian Territory. occupied, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Rest Of Africa, Rest of Europe, Rest of the world, Reunion, Romania, Russia, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwich Islands, Spain, Sri lanka, Sudan, Sudan (South), Suriname, Svalbard and Jan Mayen, Swaziland, Sweden, Switzerland, Syrian Arab Republic, Taiwan. Province of China, Tajikistan, Tanzania. United Republic OF, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United States, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Viet nam, Virgin Islands. British, Virgin Islands. U.S., Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe
We do our best to ship you your orders as fast as possible!
For deliveries to Belgium, it usually takes between 24 and 72 hours.
For other European countries, delays vary between 3 to 7 days depending on the speed of the local services.
To the USA, delays usually take between 4 to 7 days.
Please note delays due to postal services can occur and are out of our control despite our best efforts! During peak season (end of year especially), delays may be longer due to high volumes handling by our logistics partners and transporters.
To offer our customers the most advantageous shipping rates, we are mainly using BPost International mailing service. For express shipping or "exact deadline shipping" , please select "UPS express delivery" or "accelerated shipping" in the checkout settings.
We are very sorry for the delay. Please consider waiting 2-3 days before worrying. We usually ship out within 24h after receiving an order, but sometimes some additional time can be needed.
Please first check the tracking link that is included in the confirmation email you should have received when we shipped out your order. It also could be in another email, sent by us or by our transporter or logistic partner. Please check your spams in case you cannot find any email with tracking link.
In case your order tracking link indicates that the shipment has not moved from a stage to another since more that 10 business days, please contact us at firstname.lastname@example.org .
Paypal . Can we kindly ask to first consider the two options above before proceeding to Paypal payment. Indeed, a very high transaction fee is charged to us for Paypal payments... Thank you very much !
For bank transaction, please contact us at email@example.com before proceeding to your order with following information :
Your order (products, color)
Company details (company name + person of contact , VAT number, address)
Normal or express shipping
We will send you an invoice by email. Your order can be paid on receipt of the invoice.
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