returns

To return a product, you can follow the steps below.

IMPORTANT NOTICE : Returns with Sunslice's prepaid label are only allowed in case Sunslice has confirmed upfront that there is a default to the product.
For any other return reason, the customer will need to send the product back, in its original state and packaging and at its own expenses.

Depending on the country from where you are sending returning your package, please download the right prepaid label below.

Please follow each step described hereunder precisely to ensure a good follow-up of the return and secure a refund or replacement of your order.

Please DO NOT pay any transport cost yourself, even if the carrier asks you too. The address on the prepaid label below WILL NOT WORK if used with any other label.

1. Choose the right label :

Returning from Belgium : Click here
Returning from France : Click here
Returning from Netherlands : Click here
Returning from Germany : Click here
Returning from Italy : Click here
Returning from UK : Click here
Returning from Luxembourg : Click here
Returning from Austria : Click here
Returning from Portugal : Click here
Returning from Spain : Click here
Returning from any other country : please (re-)contact us by email to receive the right label

2. Write down on the label :

Name
Order number
Date
Reason for return

3. Pack your package in its original packaging with all its accessories.

4. Go to a local postal office to hand over the parcel

5. Please confirm by email once the parcel is handed over to the postal office

IMPORTANT NOTE :

The products in question must be returned in their original packaging, undamaged, without signs of use and accompanied by all the documents that came with the delivery. In addition, no goods may be returned without SUNSLICE's prior consent and forwarding instructions.