Return your product - Follow these steps
To return a product, you can follow the steps below.
Depending on the country from where you are sending returning your package, please download the right prepaid label below.
Please follow each step described hereunder precisely to ensure a good follow-up of the return and secure a refund or replacement of your order.
Please DO NOT pay any transport cost yourself, even if the carrier asks you too. The address on the prepaid label below WILL NOT WORK if used with any other label.
1. Choose the right label :
- Returning from Belgium : Click here
- Returning from France : Click here
- Returning from Netherlands : Click here
- Returning from Germany : Click here
- Returning from Italy : Click here
- Returning from UK : Click here
- Returning from Luxembourg : Click here
- Returning from Austria : Click here
- Returning from Portugal : Click here
- Returning from Spain : Click here
- Returning from any other country : please (re-)contact us by email to receive the right label
2. Write down on the label :
- Name
- Order number
- Date
- Reason for return
3. Pack your package in its original packaging with all its accessories.
4. Go to a local postal office to hand over the parcel
5. Please confirm by email once the parcel is handed over to the postal office
IMPORTANT NOTE :
The products in question must be returned in their original packaging, undamaged, without signs of use and accompanied by all the documents that came with the delivery. In addition, no goods may be returned without SUNSLICE's prior consent and forwarding instructions.