To return a product, you can follow the steps below.
IMPORTANT NOTICE : Returns with Sunslice's prepaid label are only allowed in case Sunslice has confirmed upfront that there is a default to the product.
For any other return reason, the customer will need to send the product back, in its original state and packaging and at its own expenses.
Depending on the country from where you are sending returning your package, please download the right prepaid label below.
In addition and in case the postal office would refuse the prepaid label, the document that you can find via this link confirms that they have to accept the prepaid label. Please download (or print) the document on your smartphone before going to the postal office, just in case.
Please follow each step described hereunder precisely to ensure a good follow-up of the return and secure a refund or replacement of your order.
Please DO NOT pay any transport cost yourself, even if the carrier asks you too. The address on the prepaid label below WILL NOT WORK if used with any other label. Any personal expense incurred and not authorized by Sunslice beforehand will not be refunded by Sunslice.
1. Choose the right label :
- Retour depuis la Belgique : Cliquez ici
- Retour depuis la France : Cliquez ici
- Retour depuis les Pays-Bas : Cliquez ici
- Retour depuis l'Allemagne : Cliquez ici
- Retour depuis l'Italie : Cliquez ici
- Retourner depuis le Royaume-Uni : Cliquez ici
- Retour depuis le Luxembourg : Cliquez ici
- Retour depuis l'Autriche : Cliquez ici
- Returning from Portugal : Click here
- Returning from Spain : Click here
- Retour depuis un autre pays : veuillez nous (re-)contact par email pour recevoir la bonne étiquette
2. Write down on the label :
- Nom
- Numéro de commande
- Date
- Reason for return
